DELIVERY
For all Orders please ensure you provide a contact mobile number
Dispatch Schedule
All orders that are authorised before 12pm Monday-Friday we aim to send out on the same day. Any orders made later will be sent out the next working day.
Tracking Your Ventuno Couture Order
When you place your order with us you will receive two e-mails.
Firstly, your order will be sent to our dispatch centre and you will receive an e-mail to confirm that your order has been received and is being processed.
Once your Ventuno Couture order has been picked, packed and dispatched, another email confirming your unique tracking number will be sent, allowing you to track your order until the moment it is delivered to your door. This will also be updated in your registered account.
Please note that all orders will need to be signed for.
UK Delivery
We offer the following services in the U.K for shipping.
Standard Service
Our first service is our Standard Next Day Delivery Service with DPD Local and Royal Mail which runs to your door 5 days a week and there are no extra surcharges on residential deliveries. This service provides online tracking but only limited insurance. For DPD deliveries please ensure you provide your mobile number as they will text you with a one hour time slot of when your order will be delivered.
DPD Local Tracking Link - Click here
Royal Mail Tracking link - Click here
Saturday Delivery
All Royal Mail (Saturday Deliveries) will be delivered for the upcoming Saturday. This service provides online tracking.
Royal Mail Tracking link - Click here
Express Service
FedEx deliver our express service
FedEx Tracking Link - Click Here
International Delivery
We ship to over 230 countries worldwide offering two services in the U.K for shipping. Please note there may be customs charges to pay for International Orders which we do not cover in the cost of shipping.
Please note if your country is not listed please contact us at help@ventuno-couture.com and we will add it in.
PLEASE ENSURE YOU PROVIDE A CONTACT NUMBER FOR ALERTS AND FOR THE COURIER TO CONTACT YOU (if needed)
Standard Service
Our standard service is with FedEx and DPD Local depending who offers the best combination of delivery times and price.
FedEx Tracking Link - Click here
DPD Local Tracking Link - Click here
Express Service
Our express service is FedEx Express
FedEx Tracking Link - Click here
NON-EU Orders Save 20% with UK Tax Free Shipping
All orders shipping to NON-EU countries will have 20% UK VAT automatically deducted at the checkout.
If you are unable to see this please keep the currency set to GBP and at the checkout have the shipping address set to UK. Then change it to your country and you will see the subtotal price change by 20%.
Note prices do not include any local taxes and fees due.
Delivery Rates
We don't add any additional costs on shipping charges and therefore the cost of ordering will vary depending on weight.
Our Royal Mail rates can be found by using the following link - Click here
For detailed DPD Local and FedEx rates please contact us on sales@ventuno-couture.com
WHAT HAPPENS IF I MISS MY DELIVERY
If you are unfortunate to be away when they deliver your order, don't worry as the driver will leave a calling card. You then have one of three options: -
1- Re-arrange your delivery online by entering your tracking id
2- Call the number provided on calling card / local depot and arrange to have your goods redelivered at no extra charge
3- Visit your local depot and collect your goods. (Please ensure you take appropriate ID)
Please contact us on help@ventuno-couture.com if you have any queries.