RETURNS

VOUCHERS & EXCHANGES ONLY
 

If your item meets the guidelines set out on Returns Page and you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition strictly within 10 days of receipt (if it has surpassed this time your item will be sent back to you at your own cost)

IMPORTANT: 
 

  • SEND BACK USING A ROYAL MAIL RECORDED/ TRACKED SERVICE 

  • THE COST OF RETURNING THE ITEM TO US IS YOUR RESPONSIBILITY (UNLESS YOUR ITEM IS FAULTY) 

  • ITEM MUST BE SENT BACK WITH ROYAL MAIL ONLY TO OUR ROYAL MAIL P.O.BOX. OTHERWISE 

  • WE WILL NOT RECEIVE THE ITEM (INTERNATIONAL CUSTOMERS PLEASE EMAIL FOR AN ALTERNATIVE ADDRESS) 

  • ITEM MUST HAVE ALL TAGS, SWING TAGS & ANY ADDITIONAL PACKAGING IT WAS SENT IN 

  • ITEM MUST BE NEATLY FOLDED AND SENT BACK EXACTLY HOW IT WAS RECEIVED  

 

Once we are in receipt of your item we will email you a voucher code (excluding delivery) which can be used on any item(s) on the website in the discount code box at checkout, it has no expiry date & does not need to be used all at once. 

 

FOR MORE INFO PLEASE EMAIL SALES@VENTUNO-COUTURE.COM